Frequently Asked Questions
Do you offer support over the phone?

Yes, we offer phone support Monday – Friday 8:00 a.m. – 5:00 p.m. MST. For messages left after hours, you will receive a follow up call the next business day.

We can be reached at (877) 506-9090.

Where can I purchase Road Runner products?

Road Runner products are available exclusively at Guitar Center, Musician’s Friend, Music & Arts, and Woodwind & Brasswind.

Are replacement parts available for Road Runner cases and bags?

No, parts are not available at this time.

How can I be endorsed by Road Runner?

Thank you for your support of Road Runner! We appreciate your enthusiasm but we are currently not looking to add any individuals or groups to our artist roster. Feel free to check back with us at a later date to see if this has changed. Thanks again for your support and we hope you enjoy your Road Runner products in the future.

How can I be setup as a dealer/distributor for Road Runner?

Thank you so much for your support of Road Runner. Currently we are the exclusively distributed by Guitar Center Inc. and we are not looking to add any further dealers or distributors at this time. Please feel free to send us your information and we will reach out to you if this changes. Thanks again for your interest in Road Runner.

How do I know which case my instrument will fit in?

Road Runner cases and bags are designed to fit most standard size electric guitars, electric basses, dreadnaught acoustic guitars, classical guitars, acoustic basses, round-back acoustic guitars, hollowbody guitars, acoustic drums, cymbals and hardware, keyboards, pro-audio and DJ gear. For product-specific DJ cases, please visit an authorized dealer for availability.

Are Road Runner cases lockable?

Road Runner molded and wood cases include a lock and key. Bags and ATA-style cases do not include a lock, but do include a lockable feature. You must provide your own lock.

Can I get replacement keys for my Road Runner case?

Yes, we can send you a replacement key if you provide an address to send to. However, we changed factories in early 2010 and thus we do not have any replacement keys for Road Runner cases purchased before September of 2010. If you have an older Road Runner case and you need a replacement key, most locksmiths will offer such keys for a small fee.

Can I order a custom case from Road Runner?

No, custom cases are not available at this time.

Do Road Runner cases come in different colors?

No, Road Runner cases are currently only available in black.

Do Road Runner bags include a shoulder strap?

Yes, Road Runner bags include a shoulder strap.

Can I take my instrument on an airplane in a Road Runner case?

Yes, you can take your instrument on an airline in a Road Runner case. However, as most of our cases are not ATA-style-rated, we strongly suggest you carry the item on the plane with you and store it in an overhead compartment.

What does ATA stand for?

ATA stands for Air Transport Association. Cases with an official ATA rating are considered suitable for air travel.

What is a Hybrid case?

A Road Runner Hybrid case features the same structural integrity and interior design as a molded or wood case with the lightweight exterior design of a gigbag.

What does dreadnought mean?

Dreadnought is the most common sized acoustic or acoustic/electric guitar. Unless otherwise noted, your acoustic guitar is most likely a dreadnought size and will fit nicely in a Road Runner acoustic case or bag.

What is the difference between Standard and Fusion size drum bags?

Standard size fits 12″, 13″ and 16″ toms. Fusion size fits 10″, 12″ and 14″ toms. The bass drum is 22″ and snare drum is 14″ in both configurations. Click here to see our selection.

What size are the Road Runner drum rugs?

Our Road Runner drum rugs are 5.5′ x 4.5′ and will easily accommodate most standard size, single bass drum sets.

Does Road Runner offer a keyboard dust cover?

Yes. 61-key, 76-key and 88-key sizes are all available.

Do you offer cases or bags for mini-keyboards or MIDI controllers?

The Road Runner CRZRPB1 Pedal Bag will fit most small keyboards and MIDI controllers.

Does the Road Runner guitar effect pedal bag include a power supply?

No. The Road Runner guitar effect pedal bag does not include a power supply.

Are Road Runner cases stackable?

Only the ATA-style cases feature a stackable corner piece that holds multiple units in place when stacked.

Do you offer combo-cases or mixer cases?

Yes, Road Runner offers a 4-space, 8-space and 12-space rack case with mixer-rails on top.

Does Road Runner offer shock-mounted rack cases?

No, not at this time.

Do Road Runner rack cases include rack screws?

Yes. Road Runner rack cases do include the rack screws.

What sizes are available for Road Runner rack cases?

2-space, 4-space, 6-space, 12-space, and 16-space rack cases are currently available.

What is Prop 65?

The State of California has adopted what is referred to as “Proposition 65,” which is the “California Safe Drinking Water and Toxic Enforcement Act of 1986.” Any company that operates in California, sells products in California, or manufactures products that may be sold in or brought into California is subject to Proposition 65. Because our products are sold in California, Proposition 65 applies to us.

Proposition 65 requires warning labels on any product that may contain any of 770-plus elements that the California Environmental Protection Agency considers a carcinogen or a reproductive toxicant. These elements include lead (sometimes contained in the solder used to attach electronic parts to the printed circuit boards), brass, PVC and a multitude of other everyday elements. The list of elements changes often, making it difficult to keep track of the changing list of elements.

There are penalties for not complying with Proposition 65. Failure to label products may result in civil penalties. If a company’s product is sold or is purchased outside the State of California and brought into California, the company may still be found in violation.

Various trade organizations have issued notices to manufacturers warning of Proposition 65 and its implications. Included in the warnings were suggested methods of protection from Proposition 65 litigation and violations. Protection requires warning consumers about the possibility of dangers from products. A warning label such as the one we use is considered to comply with warning consumers.

We are providing warnings in an excess of caution and they should not be taken as an admission that a warning is required. The label does not necessarily indicate our products will cause you to contract cancer or reproductive harm if used as designed.

For more information about Proposition 65 visit the Office of Environmental Health Hazard Assessment and for a list of elements listed under Proposition 65 visit:

http://www.oehha.org/prop65.html